Platform reaches production milestone with 65 live services, cryptographic proof on every automated action
IRVINE, Calif. — April 2026 — iTechSmart Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), today announced the full production launch of its UAIO (Unified Autonomous IT Operations) platform — a new enterprise technology category the company has defined and pioneered.
UAIO replaces the fragmented stack of monitoring tools, ticketing systems, and AIOps platforms with a single autonomous operations layer that detects infrastructure issues, remediates them automatically, and generates a cryptographic receipt for every action — creating an immutable, independently verifiable audit trail.
“Every major enterprise software category was coined by someone,” said DJuane Jackson, CEO and Founder of iTechSmart. “AIOps was coined in 2016. UAIO is what comes next. Monitoring tells you what broke. AIOps helps you understand it. UAIO fixes it — and hands you signed proof.”
The UAIO loop operates across five phases: Detect (Pulse Scanner), Simulate (Digital Twin), Decide (OctoAI Cognitive OS), Fix (Remediation Suite), and Prove (ProofLink cryptographic receipts). Every remediation is attributable, replayable, and auditable — a capability the company describes as “receipts-first operations.”
The platform reached full production status in Q1 2026 with 140+ Docker containers, 114 SSL-secured subdomains, 91 PostgreSQL databases, and 99.9% uptime across all services. The platform serves MSPs, enterprise IT teams, healthcare organizations, and government agencies, with vertical-specific products including HL7 (healthcare), Citadel (government/defense, FIPS-aligned), and Supreme (enterprise tier).
iTechSmart has been ranked #6 globally on F6S out of more than 2 million AI startups.
Central to the UAIO platform is ProofLink, iTechSmart’s cryptographic receipt system. Every automated action — from a configuration change to a security remediation — generates a SHA-256 signed receipt that is publicly verifiable at itechsmart.dev/proof. The system currently holds more than 100 publicly readable ledger entries with 100% real cryptographic hashes.
“In regulated industries, auditability isn’t a feature — it’s a requirement,” Jackson said. “ProofLink makes every autonomous action defensible in a compliance review, an insurance claim, or a federal audit.”
Jackson, a 24-year U.S. Army veteran, founded iTechSmart with the mission of bringing enterprise-grade autonomous IT capabilities to organizations that have historically been underserved by large vendors. The company holds full government contracting credentials including SDVOSB, VOSB, Minority-Owned Business, and Small Disadvantaged Business (SDB) certifications, with CAGE code 172W2 and UEI ZCPFX4N86G36.
The company maintains an active FedRAMP pathway and has designed its government product, Citadel, for air-gapped, FIPS-aligned environments.
iTechSmart’s leadership team includes Fawad Zulfiqar (CTO, former IRS Deputy Director of QA Engineering), Morris Lionel (CSO, 26-year Army cybersecurity professional with active government clearance), and Hamda Awan (Co-Founder and CMO).
The iTechSmart UAIO platform is available via direct engagement at itechsmart.dev. Pulse Scanner, the company’s free infrastructure security tool, is available for immediate download at no cost and requires no account. Enterprise and government engagements begin with a private assessment at itechsmart.dev/consulting.
About iTechSmart Inc.
iTechSmart Inc. is a Service-Disabled Veteran-Owned Small Business headquartered in Irvine, California. The company develops autonomous IT operations software for MSPs, enterprise, healthcare, and government. Learn more at itechsmart.dev.