ServiceNow Tickets That Close Themselves

// ServiceNow Business Rule — iTechSmart UAIO Classify
// Table: incident | When: async | Insert/Update
(function executeRule(current, previous) {
  try {
    var request = new sn_ws.RESTMessageV2();
    request.setEndpoint('https://api.itechsmart.dev/v1/classify');
    request.setHttpMethod('POST');
    request.setRequestHeader('Content-Type', 'application/json');
    request.setRequestHeader('Authorization', 'Bearer ' +
      gs.getProperty('itechsmart.api_key'));

    var payload = {
      incident_id: current.number.toString(),
      short_description: current.short_description.toString(),
      category: current.category.toString(),
      priority: current.priority.toString(),
      description: current.description.toString(),
      ci_name: current.cmdb_ci.getDisplayValue(),
      assignment_group: current.assignment_group.getDisplayValue()
    };

    request.setRequestBody(JSON.stringify(payload));
    var response = request.execute();
    var status = response.getStatusCode();
    var body = JSON.parse(response.getBody());

    if (status == 200 && body.confidence >= 0.90) {
      current.work_notes = '[iTechSmart UAIO] Classification: ' +
        body.classification + ' | Confidence: ' +
        (body.confidence * 100).toFixed(1) + '%\n' +
        'Root Cause: ' + body.root_cause + '\n' +
        'Remediation: ' + body.remediation_summary;
      current.state = 6; // Resolved
      current.close_code = 'Solved (Permanently)';
      current.close_notes = body.proof_of_fix;
      current.update();
    }
  } catch (e) {
    gs.error('iTechSmart UAIO classify error: ' + e.message);
  }
})(current, previous);